Refund and Return Policy

Last updated: 17 July 2026

This Refund and Return Policy applies to purchases made from Nikdh. Nikdh is a trading name of NKDH GROUP LTD. Nothing in this policy limits or excludes any rights you may have under applicable consumer law.

1. Your right to cancel an online order

If you are a consumer, you normally have the right to cancel your contract without giving a reason within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

If one order is delivered in multiple shipments or consists of multiple items delivered on different days, the cancellation period normally begins the day after the final item is received.

To exercise this right, you must tell us clearly that you wish to cancel before the cancellation period expires. You may contact us at linm@outlook.sg. You may also use the model cancellation form at the end of this policy, but you are not required to do so.

2. Returning change-of-mind goods

After telling us that you wish to cancel, you must return the goods without undue delay and no later than 14 days after the date on which you notified us.

Please contact us before sending any goods. We will provide the correct return instructions and return destination. Do not send a return to our registered office unless we expressly confirm that address for your return.

Unless the goods are faulty, damaged, incorrect, or otherwise not in conformity with the contract, you are responsible for the direct cost of returning change-of-mind goods.

You may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning, as you might in a physical shop. We may make a lawful deduction from the refund for any reduction in value caused by handling beyond what is reasonably necessary.

Where reasonably possible, please return goods with their accessories, instructions, and original packaging. The absence of original packaging does not by itself remove your statutory rights.

3. Refund timing and method

For a valid cancellation, we will reimburse payments received for the cancelled goods, including the cost of our least expensive standard delivery option offered for the order. If you selected a more expensive delivery method, the additional delivery cost is not refundable unless required by law.

We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or satisfactory evidence of return. Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise. We do not charge a refund administration or restocking fee.

Your bank or payment provider may require additional time to credit the refunded amount after we have processed it.

4. Faulty, damaged, or misdescribed goods

Goods must be of satisfactory quality, fit for their intended purpose, and as described. If goods are faulty, damaged on arrival, incorrect, or not as described, contact us at linm@outlook.sg with your order number and a description of the problem. Photographs may help us assess transit damage, but requesting photographs does not remove your legal rights.

Under the Consumer Rights Act 2015, eligible consumers may have a short-term right to reject faulty goods within 30 days and receive a refund. After that period, you may be entitled to a repair or replacement and, where those remedies are unavailable or unsuccessful, a price reduction or final right to reject. We will cover reasonable return costs where goods are faulty, damaged, incorrect, or otherwise not in conformity with the contract.

5. Exceptions to change-of-mind cancellation

The statutory change-of-mind right may not apply to certain goods, including:

• goods made to your specifications or clearly personalised;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
• sealed audio, video, or computer software products once unsealed;
• newspapers, periodicals, or magazines, except subscription contracts; and
• goods that become inseparably mixed with other items after delivery.

An exception applies only where permitted by law. It does not remove your rights where goods are faulty, damaged, incorrect, or misdescribed.

6. Exchanges

Exchanges are subject to stock availability and are not guaranteed. Where a direct exchange is unavailable, we may ask you to return the eligible item for a refund and place a new order. This does not affect your statutory rights.

7. Orders returned as undeliverable

If an order is returned because the delivery address supplied was incomplete or incorrect, delivery was refused, or the parcel was not collected, we will contact you. Any deduction or additional delivery charge will be limited to reasonable costs actually incurred and will not be applied where the failed delivery was caused by us or the carrier.

8. Contacting us about a return

Please email linm@outlook.sg and include:

• your name;
• your order number;
• the item or items concerned;
• the reason for contacting us; and
• any relevant photographs where an item arrived damaged or incorrect.

9. Model cancellation form

Complete and send this form only if you wish to cancel your contract. You may instead send any other clear cancellation statement.

To: NKDH GROUP LTD trading as Nikdh
Office 15426 Initial Business Centre
Unit 7 Wilson Business Park
Manchester
United Kingdom
M40 8WN
Email: linm@outlook.sg

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:

Goods: ______________________________

Order number: _______________________

Ordered on: _________________________

Received on: ________________________

Name of consumer(s): ________________

Address of consumer(s): ______________

Signature of consumer(s), if submitted on paper: __________________

Date: _______________________________